Tesco - ever get the feeling you're being fobbed off?

OK, so after only 12 days Tesco actually send a response form their 'customer service' department. If you've e-mailed them about this issue already then I'm sure that you will have received the same one, you know.....

Dear Michael,

Thank you for your email. I can confirm like many other retailers in Thailand, Tesco sells shark fin in its stores as our customers expect to be able to buy it.

We know that we need to balance different cultural attitudes, in this case respecting the different traditions and values on this issue that exist in Thailand with the very important issue of sustainability and welfare. This is why we will conduct a review and take expert advice to ensure that we source shark in the most sustainable way possible.

Thank you for contacting us.

If you have any further queries please do not hesitate to contact us at customer.service@tesco.co.uk quoting TES5624003X.

Kind Regards

Wayne Hansen

Customer Service Manager

Tesco Customer Service

I've been passed on this same response form many people (thanks for the FYI's) and rather amusingly they're all from Customer Service 'Managers'. It's true, people really do prefer a title over a good salary and job satisfaction.

Personally, I've mailed Tesco a response stating that I'm unhappy with their stance on this issue and have asked them to pass me on more information on how exactly they're likely to find sustainable shark fin. I'll post here in at least a fortnight to let you know.....

Mik.

Finally a response from Tesco!!

It took around 4 days, pressure from various organisations (especially the Shark Trust, thanks Ali), and what I presume was quite a large volume of e-mails from around the world but hopefully we're getting somewhere. On Friday, Tesco UK finally got themselves in to gear and released the following statement...

"We do not stock shark or shark derived products in the UK in accordance with our UK Fish Sustainability Policy.

We have become aware that such products are stocked in Tesco stores overseas, namely Thailand.

We have communication from Board level to delist threatened species and that we must develop a sustainability strategy for the rest of global shark sales.

As a consequence we would like to invite representatives from the Shark Trust to engage in dialogue on this matter."

It's a really big move as far as I'm concerned, but at the same time, until the fins are removed from sale we have to keep pushing. There is also an article on the Daily Telegraph website regarding the issue (if anyone in the UK reads the paper version, please let me know if it's in there too) that can be seen at...

http://www.telegraph.co.uk/earth/main.jhtml?xml=/earth/2008/10/10/eashark110.xml

Also, DIVE Magazine have informed me that they will be running a Bite Back article on this in next months (December) issue of the magazine.

Keep your eyes open for more updates, and keep pushing.

Mik.

No response from Tesco? Try their boss

If, like me, you have received nothing but an automated response to your e-mail to Tesco regarding the sales of Shark Fin in Asia you may be feeling as frustrated as me. If so, why not mail their CEO

His name is Terry Leahy, and his e-mail address is terry.leahy@uk.tesco.com. While I appreciate that this may not be the address for e-mails that actually arrive on his desk, it should at least arrive in the same building as him, and it will give the poor people on the customer service desk a rest

I've copied a copy of the e-mail I've sent below, if you want to join in the fun again either copy the original mail sent to the customer sevice desk, or even make up your own. After all, variety is the spice of life. And just in case you're living outside the UK and are thinking that Tesco means nothing to you think again. They have stores in China, The Czech Republic, France, Hungary, Republic of Ireland, Japan, Malaysia, Slovakia, Poland, Slovakia, South Korea, Turkey, and the USA (where they are known as 'Fresh and Easy'). Feel free to write to their domestic head offices.

Also, if anyone living outside Thailand findes themselves in a Tesco store please take a look for shark fin. If you find it, please let me know and send a picture if possible.

OK, and to Terry's new e-mail

Dear Mr Leahy,

On Tuesday October the 7th I e-mailed your customer service department in the UK with the e-mail that you can read below. Unfortunately it seems to have got lost in your system and so I have contacted every person I know (who seems to have contacted every person they know), as well as several organisations who spend their days and nights campaigning againsts the issue it refers to (these include among others The Shark Trust, WWF, Greenpeace, and WildAid). I refuse to believe that all of these peoples e-mails have also gone amiss, and yet we are all struggling for some kind of response.

Somehow I also seem to have managed to contact several dive magazines (including Diver whom I believe advertise you on their website), several national newspapers in the UK as well as PADI, SSI, Project Aware and several other world wide organisations that are commited to the survival of sharks in our oceans.

I understand that things do not happen overnight, but I was expecting at least some kind of polite response that you may have been looking into the issue, even if you were actually sat at your desk picking your nose. In light of your lack of response I can only assume that the fact that a 90% decline of sharks in the ocean, primarily due to shark finning, means nothing to you when compared to profits that your company makes around the world.

Be sure that I have no intention of letting this issue drop until something is done about it. Please remember to read on in order to understand the issue at hand. You can also follow my progress on http://www.mikkylad.blogspot.com/.

Kind regards,

Mik Jennings.

Shark Trust Now Involved in the Tesco Shark Fin Issue

Ok, so things are moving onwards and upwards in the battle to have Tesco remove Shark Fin from their stores. I am still yet to receive any kind of response from the supermarket chain themselves but I now know that they are at least aware of the issue and appear to be showing some concern.

How do I know this? Because of Ali Hood at the Shark Trust in the UK. A few mails have passed backwards and forwards between us and she has informed me that Tesco's senior staff are now aware of the issue and are contacting their Asian counterparts. A response is expected by the end of the day. Keep fingers crossed ladies and gents.

See a short article on the subject on the Shark Trust website (and learn more about these awesome creatures) at...

http://www.sharktrust.org/content.asp?did=31504

Keep trucking,

Mik.

Tesco Update

First off all I'd like to thank everyone who has sent me messages of support in my effort to stop Tesco Lotus in Thailand selling frozen Shark Fin. But as an update...

24 hours after contacting Tesco in the UK I am yet to receive anything other than an automated response that they have received the mail. As you can imagine I'm over the moon that they care so much.

I've received many responses from both here in Phuket and also from other areas from dive schools and organisations that are appalled to find that a UK based supermarket chain who, lets not forget, was recognised as "an Example of Excellence in the Barclays Environmental Leadership category at the Business in the Community Awards for Excellence in July 2008". From these schools and from myself, organisations such as PADI, SSI, the Thailand Diving Association and Project Aware have now informed and will hopefully be adding their weight to my little campaign.

This morning, after finding that Tesco have yet to respond to me (or in fact to anyone I know who has e-mailed them about this issue) I have highlighted the issue to The Times, The Telegraph, The Sun, The Mirror, The Independant, The Express, The Daily Mail, among several others. Hopefully this will at least bring the issue to a wider audience.

Keep you eyes open here for more updates. But before I sign off, maybe it would interest you to know that this is not the first time that Tesco have been highlighted in the news for their lack of morals with regard to sales of 'animal products' in the east. See the link below for their ethics on selling live turtle and tortoises in their stores in China...

http://www.careforthewild.com/news.asp?detail=true&I_ID=583&section=Latest+News

Until next time, keep up the pressure guys. One smal battle at a time.

Mik.

Tesco's support for shark finning, make it stop!!!

Many people who know me will have received this post in e-mail form already, but for anyone who has come via Facebook or some other route read on. This is basically the mail I sent to anyone who's e-mail address I have followed by a mail I sent to Tesco directly....


I'm not in the habit of contacting everyone in my inbox (especially both personal and work) regarding issues, but yesterday I saw something that has spurred my normally (non tree-hugging, non-vegetarian) laid back attitude into life. As such, I would be very grateful if you could read this mail to the end before committing it to your deleted items.


Many thanks in advance,

Mik.


The pictures I have attached to this message were taken in Tesco Phuket (where I live....in Phuket, not Tesco's) on the 6th October 2008 and show, for those who don't open attachments willy nilly, 500g packets of Shark Fin freely available in the freezer cabinet.






Wondering what the big deal is? OK, first thing to do is open the following link and watch to the end so that you can see how shark fin is obtained (and be talked through things by award winning director Ang Lee)...

http://www.youtube.com/watch?v=fkxoRPv4ugE&feature=related

As you can see, this is not exactly the most humane of processes, and I had to root around a bit to find a relatively tame video!! But before you fin them, you have to catch them, right? The vast majority of sharks are caught by long lining. Now, I'm sure that most of you buy tinned tuna that is 'dolphin friendly', i.e. not caught on long lines, as there was a massive public outcry that the by-catch on these lines (that are generally in excess of 20km in length) such as turtles, dolphins, sea birds and so on was a disgrace. Companies listened, as profits were taking a big hit, and lo and behold tuna is now generally obtained from non-long lining sources. But the long lining continues in order to catch sharks, and so the 'useless by-catch' is still being caught. Oh, and by the way, the lines have to be baited (and 20km+ requires a lot of bait)....but what to use? One of the most common baits is illegally caught dolphin. Getting angry yet?

OK, back to the sharks. Once the sharks are on the long line, one of two things happens. Either they struggle, get caught up in the line and suffocate as they can't move around to move water through their gills, or they get dragged aboard the boat alive, have their fins removed, and are thrown back in the water alive where they sink to the bottom and die. Slowly. At this point you may be wondering a couple of things.

Firstly...why do they throw away the shark? Well, shark meat doesn't store well and is worth comparatively nothing compared to the fins. Also, it takes up lots of space on a fishing boat that could be taken up with lots more valuable shark fin.

Secondly...why the fins? Shark fin soup is a popular (and expensive) Chinese delicacy. It is sold in huge numbers in Hong Kong, Shanghai, Beijing, Taiwan, Seoul, and Tokyo among many others. In fact, have a look in your local yellow pages and you'll probably find restaurants selling it not too far away from your home, wherever you live. It is often seen as a status symbol but is also popular in Chinese medicine as sharks are seen as strong creatures. Eat the strong creature and become strong yourself. Quite. Interestingly, shark fin is boiled and bleached before use to remove it's natural (apparently unpleasant) taste and so shark fin soup will generally taste of the broth it is cooked in, usually pork or chicken.

Thirdly...is this legal? Well, yes and no. Any country with a coastline is responsible for laws and regulations pertaining to fishing in their waters, and only 17 of these countries have currently outlawed shark finning. Some countries have implemented legislation against it, but they have not outlawed it completely.

But back to Tesco for a moment. It's worth noting here that regardless of the legality of the practice, shark finning is contrary to the United Nations Food and Agriculture Organization's (FAO) International Plan for the Conservation and Management of Sharks. Here's a quote from Tesco's website for you. "We are playing our part in seeking to maintain a viable and long-term future for wild fish and shellfish populations. We seek to buy all our seafood from responsibly managed fisheries. We use the United Nations' Food & Agriculture Organisation (FAO) Code of Conduct for Responsible Fisheries as our sourcing reference." Interesting. Maybe they fell asleep before they got to the bit about sharks.

I could go on and on about this subject all day, and probably through the night and into tomorrow, but I realise that some of you may not be particularly interested so I'll quit while I'm ahead. But that said, please check out the following links and make your own decisions....

http://www.stopsharkfinning.net/
www.sharkwater.com/education.htm (and watch the movie, it's heart-breaking and inspiring in equal measure)
www.bite-back.com/sharks.htm

These were just chosen at random from a myriad of large anti-shark finning organisations.

Want to do something about it? Contact Tesco, their e-mail address is customer.service@tesco.co.uk. I've already mailed them about the issue and am awaiting a response. They also have a 'Corporate Responsibility Team', although these guys may live in the middle ages as they have neither e-mail or a phone number. If you want to write an old fashioned letter (or maybe send a carrier pigeon), their address is...

Corporate Responsibility Team
Tesco PLC
New Tesco House
Delamare Road
Cheshunt
Hertfordshire
England
EN8 9SL

If you're now half and half as to whether to do anything, I've attached a text file to this e-mail (see the mail below for the blog readers). It's a copy of the mail I sent to Tesco and all you have to do is cut and paste it into a new mail and send it to the e-mail address above. Two minutes of your time.

And I have two final things to say. For anyone who has read this and is thinking that sharks are evil tooth filled killing machines, here's a little fact...

Sharks kill on average 5 people every year, which is less than are killed by either soft drinks dispensers or chairs (seriously). It is also significantly less than the 130 people killed by Americas biggest 'man-killer' every year. The deer.

Is it worth the 11000 sharks killed hourly? Please help to stop this abhorrent trade and forward this mail to anyone you think may care.

Many thanks,

Mik.

and now the Tesco mail....

Dear Sir,

It has come to my attention that Tesco in Thailand is selling Shark Fin in the freezer department. As you may or may not be aware, the process of shark finning in the vast majority of cases involves the shark being caught on a long line (a terrible practice in itself) and dragged aboard the fishing boat where it has its fins cut off while alive before being thrown back in the water. If you are in any doubt about the process please go to the link below where Wild Aid and Ang Lee will explain the process…

http://www.youtube.com/watch?v=fkxoRPv4ugE&feature=related

I understand that Tesco UK may not be entirely responsible for Tesco in Thailand, but the store is very much under your banner and so representative of you in Asia, where as you will appreciate, there are many non-Asian holiday makers and expatriates who (as you will be aware) are more and more aware of environmental and conservation issues.

On your website you state that "We are playing our part in seeking to maintain a viable and long-term future for wild fish and shellfish populations. We seek to buy all our seafood from responsibly managed fisheries. We use the United Nations' Food & Agriculture Organisation (FAO) Code of Conduct for Responsible Fisheries as our sourcing reference."

In response to that quote, shark populations world wide have NO future if finning continues at the current rate, and more importantly shark finning is contrary to the United Nations Food and Agriculture Organization's (FAO) International Plan for the Conservation and Management of Sharks. Maybe you should read their documentation more thoroughly in the future.

I would like some kind of satisfactory response to this e-mail and would hope that this will lead to the swift removal of shark fin products from the shelves of Tesco Lotus in Thailand. As I know that my solo e-mail is likely to have very little impact I will be passing this on to as many people as I can as well as to all major wild life conservation and anti-shark finning organisations as I can think of in order to exert the pressure required to help in this matter.

Awaiting your response,