OK, so after only 12 days Tesco actually send a response form their 'customer service' department. If you've e-mailed them about this issue already then I'm sure that you will have received the same one, you know.....
Dear Michael,
Thank you for your email. I can confirm like many other retailers in Thailand, Tesco sells shark fin in its stores as our customers expect to be able to buy it.
We know that we need to balance different cultural attitudes, in this case respecting the different traditions and values on this issue that exist in Thailand with the very important issue of sustainability and welfare. This is why we will conduct a review and take expert advice to ensure that we source shark in the most sustainable way possible.
Thank you for contacting us.
If you have any further queries please do not hesitate to contact us at customer.service@tesco.co.uk quoting TES5624003X.
Kind Regards
Wayne Hansen
Customer Service Manager
Tesco Customer Service
I've been passed on this same response form many people (thanks for the FYI's) and rather amusingly they're all from Customer Service 'Managers'. It's true, people really do prefer a title over a good salary and job satisfaction.
Personally, I've mailed Tesco a response stating that I'm unhappy with their stance on this issue and have asked them to pass me on more information on how exactly they're likely to find sustainable shark fin. I'll post here in at least a fortnight to let you know.....
Mik.
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